Technical Support Agent Wichita, KS

Technical Support Agent

Full Time • Wichita, KS


CLX Gaming is seeking Technical Support / Customer Advocate Agents to join our team. We strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase. You will be incentivized in your efforts to provide the best possible customer experience.
 
 
 Job Functions:
 
 • A Customer Support Specialist’s main duty is to provide technical support and assistance to customers regarding their hardware and software issues.
 • Communication with customers as required: keeping them informed of incident progress, and notifying them of any impending changes.
 • Work with supervisors and other departments to facilitate fast incident resolution.
 • Advocate on customers behalf to insure high levels of customer satisfaction.
 • Provide customers and prospects with hardware recommendations on hardware solutions that meets their requirements.
 
 
 Job Requirements:
 
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Advanced understanding of PC operating systems and most common software applications. 
• Strong understanding of PC hardware components
• Experience with troubleshooting and diagnosing computer issues.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key services for which support is being provided
• Self-motivated with the ability to work in a fast-moving environment.
• 2-year experience in the IT or customer service field preferred, but not required.
 
 
 Benefits:
 
• Competitive pay based on experience and qualifications. 
• Uncapped Performance Bonus
• Uncapped commissions on pre sales assistance and consultation. 
• Health and dental benefits available.
• Full on the job training & support 
Fun working environment and culture.
Great opportunities for advancement.
 
Compensation: $10.00 - $13.00 per hour




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